SHIPPING
How do I check the status of an order?
Once your order is packed and shipped, you will get a notification with your tracking information.
How fast is the shipping & fulfillment?
You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days.
How much is the shipping?
We offer a flat rate shipping rate depending on your location and whether you select Standard or Express shipping, Shipping fees are included in your shopping cart.
Do you ship internationally?
XCogia Group ships internationally once payment and delivery details have been verified.
What if my order is lost in the mail?admin@cubicwall.comFor packages lost in transit, all lost in mail claims must be submitted to admin@cubicwall.com no later than 7 Calendar Days after the estimated delivery date.
We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try to locate the lost order.
Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.
My order shows it’s been returned to sender, what is going on?!
If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed may be returned to us.
New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.
Why was my order canceled?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent.
Trying to reach us?
If you have any questions or need support about an order or our products, send us an email at: admin@cubicwall.com